Reports¶
Version: Arctyk ITSM v0.6.0+
Last Updated: January 2026
Overview¶
The Reports system in Arctyk ITSM provides insights and metrics from ticket data. Generate reports for performance monitoring, SLA compliance, workload analysis, and more.
Available Reports¶
Ticket Reports¶
- Ticket Volume: Tickets created over time
- Status Distribution: Breakdown by status
- Priority Distribution: Breakdown by priority
- Issue Type Distribution: Breakdown by issue type
- Resolution Time: Average time to resolve
- Age Report: Open ticket age analysis
SLA Reports (v0.6.0+)¶
- Response Time Compliance: Percentage meeting response targets
- Resolution Time Compliance: Percentage meeting resolution targets
- SLA Breach Report: List of missed SLA targets
- Average Response Time: Mean time to first response
- Average Resolution Time: Mean time to resolution
User Reports¶
- Agent Performance: Tickets handled per agent
- Assignee Workload: Open tickets per assignee
- Requester Activity: Tickets submitted per user
Project Reports¶
- Project Summary: Ticket counts by project
- Project Status: Status distribution within projects
- Project Timeline: Project activity over time
Report Generation¶
Manual Reports¶
- Navigate to Reports section
- Select report type
- Choose date range and filters
- Generate and view/export report
Scheduled Reports¶
- Configure automatic report generation
- Email delivery to specified recipients
- Daily, weekly, or monthly schedules
- Celery-powered background processing
Export Formats¶
- CSV for data analysis
- PDF for presentations
- JSON for API integration
Report Configuration¶
Date Ranges¶
- Today
- Last 7 days
- Last 30 days
- This month
- Last month
- Custom date range
Filters¶
- Status
- Priority
- Issue type
- Project
- Assignee
- Tags