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Features Overview

Version: Arctyk ITSM v0.6.0+
Last Updated: January 2026

Arctyk ITSM v0.6.0 includes a comprehensive set of features for managing IT service requests and incidents. This section documents all major features, their capabilities, and usage.

Core Features

Tickets

The heart of Arctyk ITSM - create, manage, and track IT service requests with full lifecycle management.

Key Capabilities:

  • Full CRUD operations
  • Rich-text descriptions with TinyMCE
  • Status and priority management
  • Tags, categories, and project associations
  • Recurring ticket scheduling
  • Inline field editing with real-time updates
  • Workflow status transitions with audit trail

Ticket Comments

Comprehensive discussion system for collaboration on tickets.

Key Capabilities:

  • Public comments for requesters and agents
  • Internal staff-only notes
  • Rich text editing with formatting options
  • Edit history and revision tracking
  • AJAX-powered operations (no page reloads)
  • Full audit trail integration

SLA Management

Service Level Agreement tracking for ticket response and resolution.

Key Capabilities:

  • Response target time tracking
  • Resolution target time tracking
  • Lifecycle timestamp recording
  • SLA breach detection
  • Reporting and metrics

Projects

Organize tickets by project for better categorization and reporting.

Key Capabilities:

  • Project creation and management
  • Ticket associations
  • Project-level views and filtering
  • Project-based reporting

Recurring Tickets

Automated ticket creation on a schedule for routine tasks.

Key Capabilities:

  • Template-based ticket creation
  • Multiple recurrence patterns (daily, weekly, monthly)
  • Automated scheduling via Celery
  • Execution audit trail via RecurringTicketRun

Inventory/Assets

Manage IT assets and equipment.

Key Capabilities:

  • Asset creation and tracking
  • Asset assignment to tickets
  • Asset history and change log
  • Bulk import capabilities

Supporting Features

Reports

Generate insights and metrics from ticket data.

User Management

User authentication, roles, and permissions.

Version Information

Current Version: 0.6.0 (January 3, 2026)

Recent Changes (v0.6.0)

  • ✨ Ticket Comments System - Full production release
  • ✨ SLA Tracking Fields - Response and resolution targets
  • ✨ Lifecycle Timestamps - Track ticket progression through states
  • ✨ Commit Message Validation - Enforced commit standards
  • 🐛 Bug fixes and UI improvements

See CHANGELOG.md for complete version history.