Changelog¶

[v0.7.0-alpha.0] - 2025-10-02¶

entrypoint.sh automates the Docker image runtime setup
Default user bootstrap:
- superuser created automatically from .env variables
- admin user created automatically and added to Admins group
Default role creation (Admins, Agents, Managers, End Users)
Environment based start-up
- configuratable from .env

Dockerfile refactored for multi-stage build to keep runtime image smaller, faster and with less vulnderabilities:
- Stage 1 (builder)
  - installs Node
  - installs compiliers
  - installs Python deps
  - builds CSS
- Stage 2 (runtime)
  - Only includes what's needed to run Django
entrypoint.sh used for run time setup:
- Run migrations
- Collect static
- Create superuser if missing
- Start Gunicorn (ASGI mode)
- Or run Celery (worker service)
docker-compose.yml refactored for orchestration:
- define services (db, redis, worker, etc.)
- does not handle app logic
.dockerignore added refinements to make it tighter and safer

Create Docker contaier
- docker-compose.yml // production
- docker-compose-override.yml // development
- added .dockerignore
config/management/commands/create_superuser.py
- create_superuser.py will create a super user only if one does not already exist
.env to map security keys, database connection details and create superuser credentials
added debug toolbar
added whitenoise middleware to serve static files in production
added ticket imports
cleaned up tickets UI/UX

Zendesk/Jira-style list presets: /tickets/assigned/, /tickets/mine/, /tickets/new/, priority/due filters.
Saved Views (create/apply/delete), shared views (staff).
Bulk quick actions: archive/restore/assign-to-me/set-status.
CSV export honoring current filters.

Legacy list/archived-by-tag URLs kept for now; slated for removal in a future major.`

Refactored models.py
- Created new model to handle ticket views
- Added Saved Views (user + team-shared, URL-param based)
- Added Bulk quick actions (Archive/Restore, Assign to me, Set Status)
Refactored views.py
- Created a base ticket view which can be used to generate new ticket views
- Converted function-based views to class-based views
Refactored urls.py
- Saved Views, Bulk quick actions, CSV export
- fixed the duplicate archived/ route (keeps the CBV at archived/, moves the legacy tag-based list to archived-tag/)
- set canonical CRUD names (detail, create, edit, delete) to match updated views/templates
Refactored admin.py
Added Saved Views which allows agents/admins to bookmark complex filters and share them with the team
Added Bulk quick actions to provide common operations right above the list (Archive/Restore/Assign/Set Status)
Added CSV Export to deliver the current filtered/sorted set (good for reporting)

Overdue tickets are now identified in ticket list table
- Will identify tickets by adding an Overdue tag in the Due Date column
- If ticket is solved or closed, the ticket will not be tagged
Fixed Bulk Edit tickets
Added bulk archive tickets
- Created tickets/archived_list.html
- Updated tickets/views.py
Added bulk restore tickets
Fixed Page length selection
Fixed search and filters
Change Meta options on ticket
- Alter field category on ticket
- Alter field status on ticket
Refactored tickets/models.py
- Corrected due date restriction to allow past dates
Refactored tickets/views.py
- updated ticket list views
  - Added classed-based views (CBV)
  - Updated existing function-based views (FBV)